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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email.

Do you issue refunds?

No, we regret we are unable to issue refunds.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

How long will I be in the Farm?

The Farm is a full day activity. Lots to do from 10 till 5.

What time should I arrive?

The farm opens at 10am with interactive activities throughout the day. Activities will start promptly and unfortunately we cannot wait for late arrivals.

Is Car Parking available?

Yes. Our car park is free of charge.

Can I make group bookings?

Yes. Schools and groups should visit our website or give us a call to make sure you get the best deal.

Is there wheelchair access?


Can I purchase a ticket on the day?

Yes. You can buy tickets at the entrance gate. Online tickets can only be purchased up to midnight the day before.

Do you have restrooms available?


How can I get in contact with you?

Call 01623 882977 or email

Trouble with your purchase? Contact White Post Farm 01623 882977

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.